Honouring tradition, building the future
BAWAG
Product design
User experience
Mobile development
Quality assurance
2022-Present
BAWAG, Austria’s leading bank, has been providing financial services to individuals and businesses for over a century. With over 500,000 mobile app downloads, BAWAG has become a trusted digital partner for Austrian customers across both iOS and Android, offering a wide range of essential banking services.
For over 4 years, Cinnamon has consistently provided support across various products and services, ranging from designing new products to capture new market opportunities, to revamping existing mobile apps used by millions, and to solidifying core banking applications.
SCOPE OF WORK
Partnering with BAWAG, the collaboration brings together strategy, design, and implementation to drive meaningful improvements across the platform.
Strategy
The project involves ongoing planning and competitive analysis to guide decisions, refine priorities, and maintain alignment with evolving user needs and market expectations.
Design
The design process includes continuous wireframing, visual refinement, usability testing, branding work, and illustration updates to support a cohesive and intuitive product experience.
Development
Designs are being implemented in collaboration with iOS, Android, and Java development teams, ensuring consistent execution across all platforms as new features roll out.
Testing
Ongoing testing covers interface behavior, feature functionality, backend stability, regression checks, and accessibility compliance to maintain product quality throughout development.
RESULTS AT A GLANCE
Building a mobile banking app with precision and efficiency
Through refined flows, improved clarity, and a more consistent visual system, users were able to complete key actions faster and with fewer errors. The redesign strengthened trust, increased engagement, and supported long‑term product scalability.
CINNAMON TEAM WITHIN BAWAG
A cross‑functional product team embedded within BAWAG, working hands‑on across design, engineering, and QA.
Thanks to Cinnamon's work, the client has seen a 25% higher completion rate and 40% less completion time. The team delivers timely items, responds quickly to messages, and addresses requests effectively. Their support is unique.
Premnath Manoharan
Head of Software Development, BAWAG
GETTING AHEAD WITH CONSISTENT QUALITY
Working closely with leading tech and product people within BAWAG, Cinnamon’s mobile team is constantly improving mobile app experience for all the BAWAG customers, making it even more secure, dependable and easy to use, from one Agile sprint to another.
