Honouring tradition, building the future
BAWAG, Austria’s leading bank, has been offering a full spectrum of financial services to individuals and businesses for over a century.
PRODUCT DESIGN
User experience
MOBILE DEVELOPMENT
For over 3 years, Cinnamon has consistently provided support across various products and services, ranging from designing new products to capture new market opportunities, to revamping existing mobile apps used by millions, and to solidifying core banking applications.
Scope of work
Strategy
Design
Development
Testing
Key metrics of
success
Security
100% covered, 100% of the time.
Reliability
The only goal: uptime of 100%.
Ease of use
Don’t waste your customers' time, ever.
Adaptability
One core solution, three different brands.
Cinnamon team
within BAWAG
Building a mobile banking app with precision and efficiency
25% increase in completion rates
Through our optimization efforts, we were able to significantly improve user engagement. Completion rates increased by a remarkable 25%, and users were able to finish the process 40% faster, reducing the average completion time from 15 minutes to 9 minutes.
30% increase in active users
Our improvements led to a significant increase in user engagement, with a 30% rise in active users.
50% reduction in error rates
Furthermore, we were able to cut error rates by a remarkable 50%, leading to a noticeable improvement in the user's journey.
Getting ahead with consistent quality
Working closely with leading tech and product people within BAWAG, Cinnamon’s mobile team is constantly improving mobile app experience for all the BAWAG customers, making it even more secure, dependable and easy to use, from one Agile sprint to another.
The pricing calculators have reduced the error rates by 50%.
Thanks to Cinnamon's work, the client has seen a 25% higher completion rate and 40% less completion time. The team delivers timely items, responds quickly to messages, and addresses requests effectively. Their support is unique.
Premnath Manoharan,
Head of Software Development, BAWAG
Partnering with BAWAG to create seameless digital banking solution
With over 500,000 downloads, BAWAG's mobile app is a popular choice for Austrian customers. Available on both Android and iOS, the app offers a wide range of banking services. BAWAG's commitment to innovation has made it a leader in the Austrian banking industry.
Our team worked closely with the BAWAG's development team to leverage the latest mobile technologies and create a seamless user experience. We employed the best industry practices within heavily regulated banking sector to ensure optimal performance and compatibility across various devices.
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